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Steam · Independent guide

Steam account hacked? Start here.

Concept illustration for Steam Account Hacked? How to Get It Back the Official Way

Start with your computer and email, then use Steam's own recovery tools. This guide helps you put those actions in order and find the right next step.

Start with device & email

Concept illustration, not a screenshot of the recovery process.

On this page

Secure first. Then recover.

Steam's stolen-account guide starts with the computer and linked email before a password reset.

  1. Your device

    Check the computer

    Run a malware scan before resetting the Steam password. Review unfamiliar applications and browser extensions.

    Steam's preparation steps ↗

  2. Your email provider

    Secure the linked email

    Change the email password. The mailbox receives recovery messages, so it needs to be under your control.

  3. Steam Support

    Continue through Steam Support

    Use the official stolen-account flow to start password recovery. Follow the options Steam presents for your account.

    Continue on Steam ↗

What can you still access?

Use the situation closest to yours. A changed password is only one part of an account compromise.

I cannot sign in

Start with Steam's stolen-account help page after securing your device and email.

Open the recovery route ↗

I can sign in, but something changed

Review Authorized Devices, other sessions and account security.

Read Steam's security guidance ↗

The authenticator phone is the problem

Use the separate Steam Guard guide to choose a route based on the phone or number you still have.

Find my Steam Guard route

Once you’re back in

After signing in, review security and handle any remaining issue separately.

Review security once you are in

Check Authorized Devices and sign out other sessions when needed. Review associated accounts and enable Steam Guard.

Open the security checklist ↗

Resolve the issue that remains

Missing items, trade restrictions and lost access are separate questions. Choose the specific guide below.

Find a related guide

A few details worth knowing

What should I do before changing the Steam password?

Scan the computer and secure the linked email first. Steam puts these steps before its password-recovery flow.

I can still sign in. Is there anything to check?

Yes. Review Authorized Devices, other sessions, your password and the security of associated accounts.

Someone contacted me in Discord offering Steam recovery. Should I follow their instructions?

Use the Steam Support website. Steam warns against recovery instructions from supposed support representatives in Discord or Steam Chat.

My main problem is a lost Steam Guard phone. Which guide fits?

Open the Steam Guard guide below. Its routes depend on access to your authenticator, account phone number or recovery code.

Official guidance

Checked

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