Respawnr reference
Site Map: Every Steam and PC Account Guide
Guides are grouped by what happened to your account. Each one explains the official route for your own Steam or PC launcher account.
Browse all guidesNo guide ever asks for your password, Steam Guard codes or card details.
On this page
Every guide, grouped
Every page on the site is listed here with one line on what it covers.
Official routes only
Each guide points to Steam Support or the launcher's own player support.
Independent
Not affiliated with Valve, Epic Games, Blizzard Entertainment or Riot Games.
Every guide, grouped by what happened
Find your situation below; each guide covers one problem and the official route for it.
Steam: hacked & locked out
Steam
Steam account hacked
Someone took over your Steam account: the order of official recovery steps.
Recover a hacked accountSteam
Reset your Steam password
The Help, I can't sign in flow by email, account name or phone, and what to expect.
Reset my passwordSteam
Steam email was changed
What to do when the contact email on your account was swapped without you.
Handle a changed emailSteam
Can't log into Steam
Sort a wrong account name, old password or outage from a real takeover.
Find the real causeSteam
Prove you own the account
The ownership proof Steam Support asks for, such as keys, receipts and the original email.
See what counts as proofSteam Guard & two-factor
Steam
Lost your Steam Guard phone
Get back in after a lost or replaced phone using your recovery code or Steam Support.
Get back inSteam
Steam Guard recovery code
Where your Steam Guard recovery code lives, how Steam uses it and how to store it offline.
Find my recovery codeSteam
Steam Guard code not arriving
Fix email codes that never land and app codes that get rejected.
Fix missing codesSteam
Trade hold after a security change
Why Steam pauses trades and Market listings after security changes, and how long Steam says it lasts.
Understand the holdBans, locks & restrictions
Steam
VAC ban appeal
What a VAC ban is and what Steam Support says it can and can't review.
Read about VAC bansSteam
Banned after a hack
Tell Steam Support about a ban or restriction that happened while someone else had your account.
Report a hijacker's banSteam
Trade ban or restriction
Tell a trade ban, probation, hold and Market restriction apart from the notice.
Read my noticeSteam
Account locked by Steam Support
What still works on a locked account and how to answer Steam Support.
See next stepsTrading, items & scams
Steam
Items stolen from your inventory
Lock the account down first, report the scammer's profile, and see what Steam can and can't restore.
Secure and reportSteam
Fake Steam login pages
Spot fake sign-in pages and pop-ups before you type your password.
Spot phishingSteam
The accidental report scam
How the fake admin script works and why real Steam staff never ask for codes.
Recognize the scamSteam
Buying or selling an account
Why Steam accounts aren't transferable and what happens to bought accounts.
See the real risksPurchases, refunds & chargebacks
Steam
Unauthorized Steam purchase
Check purchase history, secure the account and report spending you didn't make.
Report a purchaseSteam
Request a Steam refund
How to ask Steam for a refund on your own purchase, as Steam's policy describes it.
Request a refundSteam
Chargeback locked your account
Why a disputed charge can lock a Steam account and how the owner resolves it.
Resolve a chargeback lockDevices, family & shared PCs
Steam
Someone else logged into your Steam
Signs of another person on your account and the steps that shut them out.
Check my accountSteam
Sign out everywhere
Remove old devices and sign out of Steam on every other computer and phone.
Remove old devicesSteam
Steam Families and parental controls
Share games and set limits for children you manage, openly and safely.
Set up Steam FamiliesOther PC launchers
Epic Games, Battle.net and Riot
Epic Games account hacked
Recover your Epic Games account through Epic's password reset or its account recovery request.
Recover my Epic accountEpic Games, Battle.net and Riot
Battle.net account hacked or locked
Recover a Battle.net account with Blizzard's recovery and support tickets.
Recover my Battle.net accountEpic Games, Battle.net and Riot
Riot account hacked
Recover the Riot account behind VALORANT and League of Legends.
Recover my Riot accountProtect your accounts
Steam
Secure your Steam account
A practical checklist of the Steam protections that matter most.
Open the checklistEpic Games, Battle.net and Riot
Launcher security compared
Steam, Epic Games, Battle.net and Riot security features side by side.
Compare launchersReference
About this site
Responsible use
What we help with, what we refuse and where to go instead.
Read our boundariesAbout this site
FAQ and glossary
Common questions and plain definitions of Steam and launcher terms.
Open the FAQAbout this site
About Respawnr
Who writes these guides, how they're checked and what we are not.
About usWhen these routes do not apply
Getting into someone else's account, or watching their play, messages or inventory
We only cover your own account; the owner has to contact Steam Support or the launcher's support themselves.
Getting around Steam Guard, two-factor codes, a trade hold or a VAC, game or trade ban
No guide here describes a workaround. Steam Support or the launcher's support decides on restrictions, and Valve says VAC bans cannot be appealed.
Buying, selling, renting or transferring accounts, keys or items
Steam's rules don't allow account transfers; our guide on the risks explains what happens instead.
Hacking back or exposing the person who scammed you
Report the theft to Steam Support, your bank and local police or your national fraud reporting service.
Start from a hub
Four pages that tie the guides together.
- Security checklist
- Set up the Steam protections that make a takeover harder, in a sensible order.
- Launcher comparison
- See which security features Steam, Epic, Battle.net and Riot offer.
- FAQ and glossary
- Quick answers and plain definitions of account terms.
- Responsible use
- What we will and won't help with, and where to go instead.
Respawnr is independent and not affiliated with Valve, Epic Games, Blizzard Entertainment or Riot Games.
All guides, by topic
Steam: locked out
Steam Guard & bans
- Lost Your Phone With Steam Guard On? How to Get Back In
- Steam Guard Recovery Code: Find It, Use It, Keep It Safe
- Steam Guard Code Not Arriving? Fix Email Codes and Rejected App Codes
- Steam Trade Hold After a Security Change: Why It Happens and When It Ends
- VAC Ban Appeal: What Steam Support Can and Can't Do
- Banned After Your Steam Account Was Hacked? What to Do Now
- Steam Trade Ban or Restriction? Read the Notice Right
- Steam Account Locked by Support? What It Means and What to Do Next
Trading & purchases
- Steam Items Stolen From Your Inventory? Lock Down First, Then Report
- Steam API Key Scam: Check Your Key, Revoke It, Then Lock the Account Down
- Fake Steam Login Pages: How to Spot a Phishing Link Before You Sign In
- "I Accidentally Reported Your Steam Account": How the Scam Works
- Buying or Selling a Steam Account: What Actually Happens
- Unauthorized Steam Purchase: Check It, Secure the Account, Report It
- How to Request a Refund for a Steam Purchase You Made
- Steam Chargeback: Why Your Account Got Locked and How the Owner Lifts It
Devices & other launchers
- Someone Else Logged Into Your Steam? How to Check and What to Do First
- Sign Out of Steam on All Devices and Remove the Ones You No Longer Use
- Steam Families: Share Games and Set Parental Controls Safely
- Epic Games Account Hacked? Get It Back Through Epic
- Battle.net Account Hacked or Locked? How to Get Back In
- Riot Account Hacked? Get It Back for VALORANT and League of Legends
Protect & about
More from Respawnr
A few details worth knowing
Which guide should I read first if I can't get into Steam?
Start with the guide on why you can't log into Steam. It separates simple sign-in problems from a real takeover and sends you to the right next page.
Do you cover PlayStation, Xbox or Nintendo accounts?
No. This site covers Steam and PC launchers only: Epic Games, Battle.net and Riot.
My situation fits two guides. Which one do I open?
Start with the one about what you can't do right now, such as signing in, trading or paying. Each guide links to its closest neighbors at the bottom.
Why are some requests not covered anywhere on the site?
We only help owners with their own accounts. The responsible use page lists what we refuse and the legitimate alternative for each case.