Riot Games · Independent guide
Riot account hacked?
Riot's "Can't sign in?" page has three options: forgotten username, forgotten password, and an Account Recovery tool for lost or compromised accounts. If the tool can't help, a Player Support ticket is the fallback. Secure the email on the account before you start, because recovery messages go there.
See Riot's recovery optionsWe never ask for your Riot password, MFA codes or payment details; enter them only on Riot's own sites.
Concept illustration, not a screenshot of the recovery process.
On this page
Riot's own tools
Every step points to recovery.riotgames.com, account.riotgames.com or Riot Player Support.
No codes collected
Respawnr never asks for, stores or checks your password or MFA codes.
Independent guide
Not affiliated with Riot Games; menus change, so follow what Riot's pages show.
Available methods
Pick the first option that matches what you still know about the account.
Forgot username
Riot sends the username to the email on the account, so you need that inbox.
Forgot password
A reset works when the account email is still yours and hasn't been changed.
Account Recovery tool
Riot calls it the fastest way back; you answer questions to show the account is yours.
Player Support ticket
If the tool doesn't work, Riot says to submit a ticket through its support site.
Log Out Everywhere
Once you can sign in, use the Login Management card to end every session.
Dead ends on a hacked Riot account, and the way forward
Know these before you start, so you spend your time on the route that can work.
Recovering a permanently banned account
Riot says permanently banned accounts cannot be recovered.
Next available step: A ban placed during the takeover is a separate matter; describe it in a Player Support ticket and Riot decides.
Restoring an account that was deleted
Riot says deleted accounts are gone; recovery cannot bring them back.
Next available step: Riot describes a 30-day grace period to stop a deletion; see its Deletion FAQ or contact Player Support.
MFA emails going to an address you lost
Codes go only to the email on the account, which you no longer control.
Next available step: Riot says the only option is a Player Support ticket.
Treating a server outage as a hack
A failed sign-in during an outage looks like lost access but isn't.
Next available step: Check status.riotgames.com and your Caps Lock before starting recovery.
Buying a "smurf" account to keep playing
Riot says account sharing and trading break its Terms and risk bans.
Next available step: Recover your own account; a new account made to dodge a ban is ban evasion.
Paying a "recovery service" or booster
Only Riot can restore access, and sharing your login breaks its Terms.
Next available step: Use Riot's Account Recovery tool or a ticket yourself; it costs nothing.
Get your Riot account back in 6 steps
Secure the email first, then recover, then lock the account down.
This is for your own Riot account only. Use a clean computer and type Riot's addresses yourself; options change over time, so follow what Riot's pages show you.
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Secure the account email
Change that inbox's password and turn on its two-step sign-in before touching Riot.
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Use Riot's recovery page
Open recovery.riotgames.com and pick username, password or the Account Recovery tool.
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Fall back to a ticket
If the tool can't confirm you, submit a Player Support ticket from Riot's support site.
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Turn on MFA and log out everywhere
Verify your email, enable email MFA then Riot Mobile, and use Log Out Everywhere.
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Check Connected Accounts
On account.riotgames.com, remove any social sign-in under Connected Accounts you didn't add.
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Report what the intruder changed
Tell Riot about suspicious purchases and a changed Summoner name so they can review them.
A few details worth knowing
What should I do first if my Riot account was hacked?
Secure the email address on the account, because Riot sends usernames, reset links and MFA codes there. Then go to recovery.riotgames.com and use the Account Recovery tool for a compromised account.
The Account Recovery tool didn't work. Is there another way?
Yes. Riot's support site says to submit a ticket to Player Support if the tool doesn't work for any reason. Riot doesn't publish a response time, so reply in the same ticket if Riot asks for more details.
The hacker changed my email and turned on MFA. Can I still get back in?
Riot says that when MFA emails go to an address you no longer have, the only option is to contact Player Support by ticket. Explain that the change wasn't yours and answer their questions there.
Will I get my Riot Points, skins or Summoner name back?
Riot says it can revert an unauthorized Summoner name change once the account is recovered, and it asks you to report every suspicious purchase, even ones not charged to you. What happens to items is decided by Riot Player Support case by case.
Can I just buy another account while I wait?
No. Riot says account trading and sharing break its Terms and can lead to bans. Recover your own account through Riot, and don't open a new account to get around a ban on the old one.
Official guidance
Check the platform’s current instructions and the options shown for your own account.