Epic Games · Independent guide
Epic Games account hacked?
Your next step depends on the email attached to the account. Secure that mailbox first, then choose between Epic's sign-in recovery options and its account recovery form.
Check your accessConcept illustration, not a screenshot of the recovery process.
On this page
Is the account email still yours?
An existing linked account may offer another way to sign in, but the email still matters.
I can access the account email
Try Epic's access-recovery or password-reset flow after securing the mailbox.
I have a linked console or social account
Try that existing linked login. If the email was changed and you cannot restore it, use the recovery request.
A linked login does not restore control of an email changed by someone else.
The email was changed, or I am still locked out
Prepare your account information for Epic's multistep recovery form.
Prepare your recovery request.
If you need a recovery request, prepare the information before you submit it. Enter it only in Epic's official form.
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Your email provider
Secure a mailbox you control
Protect the linked email with a new password and two-factor authentication. If you lost access to it, work with the email provider first.
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Epic sign-in
Try the route that matches your access
Use the options above. If a changed email remains outside your control, continue to the recovery request even if a linked login works.
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Your own records
Gather identifiers and account history
An Account ID or Invoice ID helps identify the account. Gather previous emails, display names, linked accounts and purchase information.
Check Epic's requested information ↗- Identify the account
- Account ID or Invoice ID, when available
- Trace its history
- Previous emails and display names
- Check linked accounts
- Console or social accounts and purchase records
Gather what you have. Epic allows unavailable information to be skipped.
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Epic recovery form
Review and submit to Epic
Verify the new contact email and review the form carefully. Epic says additional information cannot be submitted afterward. Check that inbox and spam for the result.
After you submit
Keep the contact mailbox available. Follow the next action Epic sends you.
Watch the contact inbox
Epic sends the outcome to the new contact email in your request. Check spam as well.
Read what happens after submission ↗Secure access after approval
Follow Epic's recovery email, reset the password and turn on two-factor authentication.
Read Epic's after-recovery steps ↗A few details worth knowing
What if the email on my Epic account was changed?
Use Epic's recovery request if you cannot restore an email you control. A password-reset message sent to the changed address does not solve that problem.
What information should I prepare?
Gather identifiers such as Account ID or Invoice ID and your account history. Epic's form explains the requested fields and allows unavailable details to be skipped.
Can I add more information after I submit?
Epic says no. Check the summary and add relevant details in the form before submitting.
Where will the result arrive?
Epic sends the outcome to the new contact email provided in the request. Check both the inbox and spam folder.
Official guidance
Checked
- compromised-account recoveryepicgames.com ↗
Email, password-reset, linked-login and recovery-request routes.
- submitting a recovery requestepicgames.com ↗
The form, account identifiers and preparation before submission.
- after your account is recoveredepicgames.com ↗
Password reset and two-factor authentication after approval.